If I have a complaint who do I speak to?
All complaints need to be forwarded to [email protected] as soon as possible. We value all comments and aim to reply within 48 hours.
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Can I talk to someone about The Islamic Council of Europe?
Yes, please telephone 020 8610 9870.
What times are available to book The Islamic Council of Europe sessions?
At the moment our bookings can be scheduled from 2pm to 6pm, Monday to Thursdays; and 10am to 1pm on Saturdays.
How long before my session should I attend The Islamic Council of Europe office?
We request that you arrive 20 minutes prior to your session
Do I need to carry out any preparations before my session?
Yes, It is mandatory for you to read the ‘What to expect guidelines’ before you attend your session.
Do I need to bring any paperwork with me?
Yes, the person in whose name the booking has been made needs to bring proof of ID and address.
Is The Islamic Council of Europe only based in London?
Yes, at the present time we only have offices in London.
Can I access The Islamic Council of Europe service over the telephone or internet?
No, advisors can only work with parties physically in their presence and from official Islamic Council of Europe offices
Will my case be dealt with in a confidential manner?
Everything which is said and discussed is confidential and non-prejuducial.
Will the advisor offer legal-binding advice?
No, the advise imparted by a The Islamic Council of Europe advisor is not legally-binding.