Position: Administrative Assistant

  • Salary: Competitive and negotiable
  • Hours: 40 hours per week
  • Contract: Full-time, Permanent
  • Location: Whitechapel, London (with remote working options)
  • Start date: 1st November 2021

The role:

We are looking for a passionate and dedicated Administrative Assistant to join our team that is expanding to meet the increasing needs of the community, to support the day-to-day operations of ICE by managing clients and cases.

The ideal candidate will be someone who has conviction in the cause, teamwork mentality, rocklike commitment and exemplary character. They will also show initiative whilst understanding the sensitive nature of the work we do.

Responsibilities include:

  • Case management:
    • Ensuring that cases are on track
    • Managing case tasks
    • Payments
    • Certification
  • Appointments:
    • Supporting Receptionist during times of high-demand – including (and not limited to):
      • Appointment management
      • Answering new enquiry calls
  • Feedback:
    • Collating feedback from clients


  • IT skills
  • Microsoft Outlook
  • Microsoft Word
  • Microsoft Excel

Skills required:

  • Professionalism
  • Time management
  • Good communication skills
  • Confident telephone skills
  • Customer service skills

Personal attributes:

  • Integrity
  • Punctuality
  • Commitment

Applications for this position are now closed